START YOUR RETURN HERE.

 

1. Return Eligibility

• U.S. Orders Only: Eligible for return or store credit within 21 days from shipment date.
• International Orders (including Canada): All sales are final. International purchases are not eligible for return or store credit.
• Condition Requirements (U.S. only): Items must be unworn, unused, unwashed, undamaged, animal-hair free, and with original tags.

2. Return Process

• U.S. Returns—
  • Click “Start a Return Here” above.
  • Enter your order number (from confirmation/shipping emails or packing slip) and shipping ZIP code.
  • Approved returns are refunded to the original form of payment, minus a handling fee to cover return shipping.

3. Processing Timeline

• Returns are processed within 14 business days of receipt.
• Once approved, you’ll receive a confirmation email.
• Refunds typically post to your account within up to 7 business days, depending on your bank.
• Items that aren’t eligible or come in improperly will be returned to you at your expense.

 

4. Special Item Policies

• Sale Items Discounted <40%:
  • Eligible for return for a refund to the original form of payment (minus handling fee) or store credit within 21 days.
• Sale Items Discounted <40%:
  • Not eligible for return or store credit.
• Sample Sale Items
  • All final sale—no returns or exchanges of any kind.
• High-Value Returns (U.S. only)
  • Returns with a total merchandise value exceeding $1,000 incur a 15% restocking fee ($150 fee on $1,000).
• Gift Returns (U.S. only)
  • Gifted items may be returned for store credit via our gift returns portal.
  • Items must meet all standard condition requirements and be returned within the eligible timeframe. 

5. Non-Returnable Items

• Items that are worn, used, washed, damaged, or contain animal hair. Additionally, items with tags removed.
• “Final Sale” items ≥40% off, custom slippers, or sample sale purchases.
• All international purchases (including Canada).